Yonca Vadisi

Yonca Vadisi — Support

Want to delete your data? Yonca Vadisi has no accounts; your save lives only on your device or browser. For the web version, clear this site’s data in your browser; in the mobile app, uninstall the app. For third-party records (for example the purchase record), email the address below. developeremrullah@gmail.com

Published at: https://yonca-vadisi.pages.dev/en/support · Support email: developeremrullah@gmail.com

Hello, farmer! Below are answers to frequent questions. If something is still unresolved, use the "Contact us" section at the end.

Note: The in-game screens are currently in Turkish, so the exact in-app labels are given in quotes next to the English description.

How do I reach Settings? On the farm screen tap the Farm menu button ("Çiftlik menüsü", book icon), then choose Settings ("Ayarlar"). On wide screens there is also a Settings entry in the left sidebar.

Purchases

I bought a gem or gold pack but it did not arrive.
Check your internet connection, close and reopen the game and look at your gem/gold balance again. The store may need a few seconds to deliver the pack. If it still has not arrived, email developeremrullah@gmail.com with your Apple/Google order number (it is in your receipt email) and we will look into it. If you were charged and did not receive the item, you can also use the store's own support/refund routes (see below).

How do I restore my purchases?
Tap the gem button in the top bar to open the "Gem and gold packs" window ("Elmas ve altın paketleri"). Tap "Restore purchases" ("Satın alımları geri yükle"). You must be signed in to the same Apple ID / Google account.
The item that can be restored is the Starter bundle, a one-time, non-consumable purchase. Gem and gold packs are consumable; the store does not re-deliver them. The gems and gold you buy are part of the save on your device, so we recommend regular backups (see below).

I deleted my save / changed phones. Are my purchased gems gone?
Gem and gold balances live in the save (there is no cloud account). If you have a backup file from your old device, your balance comes back with it (see below). Without a backup, consumable packs cannot be re-issued. The Starter bundle can be restored with "Restore purchases".

I want a refund.
Store purchases are refunded by Apple or Google; we cannot issue refunds. Apple: https://reportaproblem.apple.com · Google Play: https://support.google.com/googleplay/answer/2479637 . If a technical error stopped the item from reaching you, write to us as well; with your order number we will try to help.

Backing up and restoring

How do I back up my save?
Settings > "İlerlemeni yedekle" (Back up your progress) > "Dışa aktar" (Export). On a phone the share sheet opens; save the file somewhere you trust (Files, Drive, email). On the web version the file yonca-vadisi-kayit.json is downloaded.

How do I restore a backup / move to a new device?
Install the app on the new device, then choose Settings > "Yedeğini geri getir" (Restore your backup) > "Yedek seç" (Choose backup) and pick your .json file. Your gems, gold, progress and album cards come back. Web and mobile saves are not synced automatically; use a backup to move between them.

Deleting my data

Notifications (reminders)

Turn on Settings > "Hatırlatıcılar" (Reminders). If your phone asks for permission, choose Allow. You get at most two reminders per day when crops, animals, the workshop or energy are ready; it is quiet from 22:00 to 08:00. To stop them, turn the same switch off or disable Yonca Vadisi notifications in your phone settings. If reminders do not arrive, check battery saver and Do Not Disturb.

Ads and permissions

Do I have to watch ads?
No. An ad is shown only if you tap "Reklam izle · +20 enerji" (Watch an ad · +20 energy) in the energy window (up to 5 per day). If you never watch ads, the game works exactly the same.

The "watch an ad" button is missing or disabled.
The button appears only when an ad is ready. Check your internet and wait a little. If you are in the EU, UK or Switzerland you may need to answer Google's consent form first (see below). If you used your 5 daily rewards, they refresh the next day.

How do I change my ad / consent choice?

Leaderboards (Game Center / Google Play Games)

Leaderboards are optional. If you sign in with Game Center on iPhone or Google Play Games on Android, your farm score, harvest count and delivery count are sent to the leaderboard and your player name is visible according to the platform's settings. If you do not sign in, no scores are sent. If sign-in does not open, sign in under iPhone Settings > Game Center and try again.

Age limit

Yonca Vadisi is for ages 13 and over. Parents can manage their children's spending with Apple "Ask to Buy" / Family Sharing and Google Play parental controls.

Common problems

Contact us (contact form text)

You will get help faster if your email includes:

  1. A short description of the problem (what you tried to do and what happened)
  2. Device model and OS version (for example iPhone 15, iOS 26.1 / Pixel 8, Android 16)
  3. The app version
  4. For purchase problems, the Apple/Google order number and date
  5. A screenshot, if possible

Please do not send passwords, payment card details or your save file (unless we ask). Support email: developeremrullah@gmail.com. We usually reply within 3 business days.